Notes
Notes from building Forematter
Notes from building Forematter: why it works the way it does, and what we think about onboarding and company knowledge. By Jack Stovell.
- Every answer needs a named ownerJack on why a handbook owned by everyone is owned by no one: give every policy, page and answer one named owner (the person who'd get asked anyway) and a review date, and make owning mean review, answer and retire.
- Why Forematter won't guessJack on why Forematter never guesses: sourced answers with date and owner, gaps sent to a named person only if the employee chooses, replies saved so the gap closes.
- You are the HR departmentJack on why, in a small UK company, the founder or office manager is the HR department, and why the fix is writing each answer down once with an owner, a review date and one findable home.
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It answers new starters' questions from your own documents, sends the gaps to the people who can fill them, and paces their first weeks. Leave your email and we'll tell you when it opens.